FAQ Tenants

 

1. What are the opening hours of the fitness room?

The fitness room is open 24/7.

 

2. Who may use the fitness studio?

The use of the fitness studio is exclusively for the residents of Mainwald Studios&Suites. The minimum age for use is 18 years.

 

3. When is the service desk open?

The Service Desk is currently open Monday and Wednesday from 8am to 4.30pm, Tuesday and Thursday from 10am to 6.30pm and on Friday from 8am to 3.30pm. It is unoccupied at weekends and on bank holidays. Right to make changes is reserved.

 

4. How fast is the internet connection at Mainwald Studios&Suites?

This depends on the network usage.

 

5. Does Mainwald Studios&Suites have a fibreoptic broadband connection?

A fibre-optic connection is available throughout the building.

 

6. Are there laundry facilities?

There are communal utility rooms on floors 1 to 6. The app-controlled washing machines and dryers are operated by WeWash. Payment is by credit card or direct debit. Tenants must provide their own detergents.

 

7. Is it possible to receive parcels and letters?

Yes, each apartment has its own letterbox. Labels can be provided by the service desk.

 

8. Who can I contact in an emergency outside service desk opening hours?

There are various emergency contacts (technical emergencies, key service etc.) displayed in the building.